Warranty

At Sora, we take pride in the craftsmanship and quality of our handmade rings. Each piece is thoughtfully created using high quality materials and traditional techniques. We are committed to ensuring the durability and integrity of every ring, and as such, we offer a two year warranty covering structural issues related to the ring material.


What Our Warranty Covers:

  • Structural defects in the ring's material, including cracks, breaks, or splitting of the ring band caused by manufacturing faults.
  • Issues with the material integrity of the brass or sterling silver (925) used in the production of the ring under normal wear conditions.
  • Faults in the base structure that result in the ring becoming unwearable through no fault of the customer.


What Our Warranty Does Not Cover:

  • Normal wear and tear, including scratches, scuffs, patina development, or surface marks.
  • Damage caused by misuse, accidents, improper care, exposure to harsh chemicals, or extreme force.
  • Loss of the ring, theft, or damage due to improper resizing or alterations by third parties.
  • Cosmetic changes over time, including tarnishing or changes in surface finish, which are considered part of the natural aging process of brass and silver materials.
  • Any additional customisations or modifications made post purchase.


Warranty Claim Process:

  1. To initiate a claim, please provide proof of purchase (original receipt, order number, or gift card details).
  2. Come into store or contact our customer care team at support@soraworkshop.co.uk with a clear description and photos of the issue.
  3. Upon assessment, if the defect falls within our warranty coverage, we will repair or replace the item at no cost to you.
  4. In cases where repair is not possible, a replacement of the same or equivalent ring will be offered.


Additional Information:

  • This warranty is valid for two years from the date of original purchase.
  • The warranty is non-transferable and applies only to the original purchaser or verified gift recipient.
  • Any repairs or adjustments performed by a third party will void this warranty.


Sora remains committed to offering jewellery that is beautiful, durable, and accessible to all. Our warranty reflects the confidence we have in our craftsmanship and ensures peace of mind for every customer.