Returns

At Sora, every ring is custom made to order, making every piece unique and crafted specifically for each customer. Due to the bespoke nature of our rings, we operate a strict no-refund and no-return policy, except in cases of manufacturing defects.

1. Bespoke Rings

• All rings are individually crafted based on the customer’s chosen design, material, size, and finish.
• As each piece is uniquely made, we do not offer refunds, cancellations, or exchanges for any reason, including change of mind or personal preference.
• If the return reasons is due to sizing, we will resize the ring for you at no extra cost to ensure a perfect fit.

2. Gift Cards

For customers purchasing gift cards online or in store, the following terms apply:

• Gift cards are non-refundable and cannot be exchanged for cash or other services.
• Gift cards must be redeemed within 12 months from the date of purchase.
• Packages can be gifted or transferred to another person but cannot be refunded.

3. Exceptions - Manufacturing Defects

While we do not accept refunds or exchanges, we stand behind the quality of our craftsmanship. If you believe your ring has a structural defect due to a manufacturing fault, we will assess and offer a suitable resolution.

• Claims must be made within 14 days of receiving your ring.
• The item must be returned for inspection before a decision is made.
• If a fault is confirmed, we will repair or replace the item at no additional cost.

This policy does not cover:

• Normal wear and tear
• Accidental damage or misuse

4. Contact Us

For any concerns related to defects or adjustments, please contact our team at:

support@soraworkshop.co.uk